AI Impact on ITSM: Evolution, Integration, and Optimization

Presenter: Mark Hinkle, CEO & Founder, Peripety Labs

Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution from past implementations to present advancements and future implications. We'll explore the shift from traditional IT stacks to interconnected models tailored for AI operations, including critical layers like specialized hardware and machine learning frameworks. Gain insights into strategic restructuring of IT operations to support advanced AI capabilities, covering cloud services, data pipelines, and management practices. Join us to learn how to navigate the shift towards a more integrated AI infrastructure effectively.

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.

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• The recording of the session will be available post webinar