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Process Design

ITSM Academy's Process Design offerings provide clear, step-by-step methods and techniques for designing, (re)engineering and/or improving processes.

Certified Agile Process Owner (CAPO)® Certification Course $1,395.00

**NOVEMBER 12th CLASS IS GUARANTEED TO RUN!** Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, safer). A Certified Agile Process Owner (CAPO)...

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Certified Agile Service Manager (CASM)® Course - Accredited $1,395.00

Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, more secure). A Certified Agile Service Manager (CASM) is the operational counterpart to a...

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Certified Process Design Engineer (CPDE) Course - Accredited $2,195.00

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes...

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CorporatePass - Exams Included $26,995.00

If you can’t bring us to your location for onsite training, you can still save on our Public Education by purchasing an "all access pass" for multiple team members. Our most popular configuration is this...

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Team Pass (Sand$Dollars) - Volume Discount

If you can’t bring us to your location for onsite training, you can still save on our Public Education by purchasing an "all access pass" for multiple team members. Already have a training plan built for...

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"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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DevOps Foundation®, Certified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)® are registered marks of the DevOps Institute. BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.

VeriSM™ is a registered trade mark of IFDC

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.