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Process Design

ITSM Academy's Process Design offerings provide clear, step-by-step methods and techniques for designing, (re)engineering and/or improving processes. 

Where you see the chooseoptions.jpg button, those classes are currently available in our Open Enrollment (Public) classrooms.  The other courses are designed to be delivered as dedicated, corporate classes, or through our Courseware Licensing Program.

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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Certified Agile Service Manager (CASM)® and Certified Agile Process Owner (CAPO)® are registered marks of the ITSM Academy.
XLA Framework® is a registered marks of the CitrusCollab, LLLP.
DevOps Foundation® and Agile Service Manager (ASM)® are registered marks of the DevOps Institute.
BRMP® is a Registered Trade Mark of Business Relationship Management Institute, Inc.
VeriSM™ is a registered trade mark of IFDC.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. RESILIA™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.