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ITSM Academy

Reporting Professional Education Hours

ITSM Academy is proud to make it possible for individuals who attend our classes to earn professional education hours (e.g., PDUs, CPDs, CPEs, CEUs). These professional education hours can be submitted to associations such as the DevOps Institute, Project Management Institute and ISACA, if applicable.

How are professional education hours reported?
Each member association has its own process for reporting professional education hours. Members of PMI, for example, are responsible for reporting their PDUs as they occur by completing and submitting the relevant forms. Members of ISACA are also required to self-report their continuing professional education (CPE) hours. DevOps Institute members can earn and submit Continuing Education Units (CEUs) to maintain and renew their certifications (which expire after two years) without having to re-take the exam. As a part of the Axelos/PeopleCert Continuing Professional Development (CPD) program, MyAxelos subscribers can earn and submit points towards acquiring and maintaining their digital badges related to qualifications such as ITIL and PRINCE2. 

How do I submit Axelos/PeopleCert CPD points?
Candidates with select PeopleCert Global Best Practice certifications can choose to renew within three years of their original certification dates by logging CPD points in MyAxelos. We break it down in our CPD Program Overview or scroll toward the bottom of PeopleCert's webpage for 2 instructional guides, Registering for MyAxelos & Claiming your CPDs.

How do I submit DevOps Institute CEUs?
Members can submit CEUs (here) and click Submit CEUs under Quick Links on the right. Complete the form and upload your proof of completion. 

How do I submit Project Management PDUs? 
PMI members can submit PDUs by logging into the Continuing Certification Requirements System, selecting the appropriate category, and either searching for or entering "ITSM Academy". For example, PMI members who attend our webinars can submit for 1 PDU under “Online or Digital Media” category. PMI members who attend our courses can submit the applicable number of PDUs under the “Course or Training” category.

Note: ITSM Academy’s R.E.P. ID (2442) was retired January 2021 when PMI retired their program. While you may still be able to locate and auto-populate course information for many of our courses, you can also simply submit the applicable number of PDUs by completing the appropriate form.

Information you may need includes:

See the ITSM Academy PDU list (below) for additional information.

ID No. Class Name PDUs Talent Triangle PDUsLearn more about the PMI Talent Triangle here
ID No. Agile ITSM PDUs Ways of working
Power Skills Business Acumen
CPDE-2 Certified Process Design Engineer (CPDE)® 16 4 2 10
CASM-2 Certified Agile Service Manager (CASM)® 16 15.5 0.25 0.25
CAPO-2 Certified Agile Process Owner (CAPO)® 16  5
BBWORKSHOP-2 Key Concepts of Process Engineering 4 1.5 0.5 
ITSMFORDEVOPS ITSM for DevOps 16 0.5 0.25 15.25
ASMOWORKSHOP-2 Agile Service Management Key Concepts
4 0.25 0.25 3.5
ID No. DevOps PDUs Ways of working Power Skills Business Acumen
DevOpsFoundation-3 DevOps Foundation 16 3 3 10
DevOpsWorkshop-2 DevOps Key Concepts 4 0.75 0.25 3
CDA Continuous Delivery Architect (CDA)® 24 0.25 0.50 23.25
CDEF (Formerly CDA) Continuous Delivery Ecosystem Foundation (CDEF)® 24 0.25 0.50 23.25
CTF (Formerly DTE) Continuous Testing Foundation (CTF)® 16 0.50 0.50 15
DevOpsLeader DevOps Leader (DOL) 16 3 9 4
DSOE DevSecOps Engineer (DSOE) 16 0.25 0.25 15.50
DSOF (Formerly DSOE) DevSecOps Foundation(DSOF) 16 0.25 0.25 15.50
DTE-2 DevOps Test Engineering (DTE)® 16 0.5 0.5 15
SREFND Site Reliability Engineering (SRE) Foundation 16 1 1 14
SREP Site Reliability Engineering (SRE) Practitioner 24 6 8 10
TPP-2 The Phoenix Project Simulation 6 2 0.5 3.5
ID No. ITIL PDUs Ways of working Power Skills Business Acumen
ITIL4Foundation ITIL 4 Foundation 16 0.25 0.75 15
ITIL4MPT ITIL 4 Managing Professional Transition 30 4 4 22
ITIL4CDS ITIL 4 Create, Deliver Support 18 1 1 16
ITIL4DPI ITIL 4 Direct, Plan and Improve 18 1 3 14
ITIL4DITS ITIL 4 Digital and IT Strategy 18 3 3 12
ITIL4DSV ITIL 4 Drive Stakeholder Value 18 1 2 15
ITIL4HVIT ITIL 4 High Velocity IT 18 1.5 1.5 15
ITIL4MSF ITIL 4 Monitor, Support & Fulfil 18 3 2 19
EXECOWRKSH-2 ITIL Key Concepts 4 0.25 0.25 3.5
ITIL4Sustainability ITIL 4 Sustainability in Digital & IT 24 4 10 10
ID No. Specialty PDUs Ways of working Power Skills Business Acumen
EoEWorkshop Essence of eXperience (XLA)® 8 0.25 0.25 7.50
VSM-F Value Stream Mapping Fundamentals 16  6 5
APOLLO-2 APOLLO 13 Simulation 6  1.25 0.75