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ITSM Academy

Reporting Professional Education Hours

ITSM Academy is proud to make it possible for individuals who attend our classes to earn professional education hours (e.g., PDUs, CPEs, CEUs). These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.

How are professional education hours reported?
Each member association has its own process for reporting professional education hours. Members of PMI, for example, are responsible for reporting their PDUs as they occur by completing and submitting the relevant forms. Members of ISACA are also required to self-report their continuing professional education (CPE) hours.

How do I submit Project Management PDUs? 
PMI members can submit PDUs by logging into the Continuing Certification Requirements System, selecting the appropriate category, and either searching for or entering "ITSM Academy". For example, PMI members who attend our webinars can submit for 1 PDU under “Online or Digital Media” category. PMI members who attend our courses can submit the applicable number of PDUs under the “Course or Training” category. 

Note: ITSM Academy’s R.E.P. ID (2442) was retired January 2021 when PMI retired their program. While you may still be able to locate and auto-populate course information for many of our courses, you can also simply submit the applicable number of PDUs by completing the appropriate form.

Information you may need includes:

See the ITSM Academy PDU list (below) for additional information.

ID No. Class Name PDUs Talent Triangle PDUsLearn more about the PMI Talent Triangle here
ID No. Agile ITSM PDUs  Technical  Leadership Strategic & Business Management
CPDE-2 Certified Process Design Engineer (CPDE)® 38 8 5 25
CASM-2 Certified Agile Service Manager (CASM)® 16 15.5 0.25 0.25
CAPO-2 Certified Agile Process Owner (CAPO)® 16  5
BBWORKSHOP-2 The Building Blocks of ITSM Process Design 4 1.5 0.5 
ITSMFORDEVOPS ITSM for DevOps 16 0.5 0.25 15.25
ASMOWORKSHOP-2 Agile Service Management Key Concepts
4 0.25 0.25 3.5
ID No. DevOps PDUs Technical Leadership Strategic & Business Management
DevOpsFoundation-3 DevOps Foundation 16 3 3 10
DevOpsWorkshop-2 DevOps Key Concepts 4 0.75 0.25 3
CDA Continuous Delivery Architect (CDA)® 24 0.25 0.50 23.25
CDEF (Formerly CDA) Continuous Delivery Ecosystem Foundation (CDEF)® 24 0.25 0.50 23.25
CTF (Formerly DTE) Continuous Testing Foundation (CTF)® 16 0.50 0.50 15
DevOpsLeader DevOps Leader (DOL) 16 3 9 4
DSOE DevSecOps Engineer (DSOE) 16 0.25 0.25 15.50
DSOF (Formerly DSOE) DevSecOps Foundation(DSOF) 16 0.25 0.25 15.50
DTE-2 DevOps Test Engineering (DTE)® 16 0.5 0.5 15
SREFND Site Reliability Engineering (SRE)FND 16 1 1 14
TPP-2 The Phoenix Project Simulation 6 2 0.5 3.5
ID No. ITIL PDUs Technical Leadership Strategic & Business Management
ITIL4Foundation ITIL 4 Foundation 16 0.25 0.75 15
ITIL4MPT ITIL 4 Managing Professional Transition 30 4 4 22
ITIL4CDS ITIL 4 Create, Deliver Support 18 1 1 16
ITIL4DPI ITIL 4 Direct, Plan and Improve 18 1 3 14
ITIL4DITS ITIL 4 Digital and IT Strategy 18 3 3 12
ITIL4DSV ITIL 4 Drive Stakeholder Value 18 1 2 15
ITIL4HVIT ITIL 4 High Velocity IT 18 1.5 1.5 15
V3100101-2 ITIL v3 Foundation 22 3.75 0.25 18
EV310011-2 ITIL Foundation - eLearning 22 3.75 0.25 18
RCV-2 Capability: Release, Control and Validation 38 3 0.5 34.5
OSA-2 Capability: Operational Support and Analysis 38 3 0.5 34.5
SOA-2 Capability: Service Offerings and Agreements 38 3 0.5 34.5
PPO-2 Capability: Planning, Protection and Optimization 38 3 0.5 34.5
SS-2 Lifecycle: Service Strategy 22 2.5 4 15.5
SD-2 Lifecycle: Service Design 22 2.5 4 15.5
ST-2 Lifecycle: Service Transition 22 2.5 4 15.5
SO-2 Lifecycle: Service Operation 22 2.5 4 15.5
CSI-2 Lifecycle: Continual Service Improvement 22 2.5 4 15.5
MALC-2 Managing Across the Lifecycle 38 12.5 6 19.5
ITILPRACTITIONER-2 ITIL Practitioner 16  5 6
EXECOWRKSH-2 ITIL Key Concepts 4 0.25 0.25 3.5
ID No. Specialty PDUs Technical Leadership Strategic & Business Management
EoEWorkshop Essence of eXperience (XLA)® 8 0.25 0.25 7.50
BBWORKSHOP-2 The Building Blocks of ITSM Process Design 4  1 0.5  2.5 
APOLLO-2 APOLLO 13 Simulation 6  1.25 0.75