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Agile Service Management

As an Elite Education Provider of the DevOps Institute, ITSM Academy has served as Lead Author on five (5) of the nine (9) courses in their portfolio (as of 2021).

This includes both Agile Service Management courses; Certified Agile Service Manager (CASM) and now retired Certified Agile Process Owner (CAPO).

Taking the independent examination, administered by DevOps Institute is optional. By not making the exam a requirement of the course, we are able to save you both time and money!

Download Our Training Catalog.

Where you see the button, those classes are currently available in our either our Open Enrollment (Public) classrooms or via Independent Study. The other courses are designed to be delivered as dedicated, corporate classes, or through our Courseware Licensing Program.

Certified Agile Process Owner (CAPO)® - Independent Study
$699.00

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ITSM for DevOps Course - Accredited
$895.00

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Certified Process Design Engineer (CPDE) Course - Accredited
$2,195.00

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Certified Agile Service Manager (CASM)® - Accredited
$1,395.00

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Agile Service Management (ASM) Key Concepts

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SAFe® Scrum Master - Accredited
$1,495.00

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor