Agile Service Management

Certified Agile Service Manager (CASM)® Course - Accredited $1,395.00

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s...

Certified Process Design Engineer (CPDE) Course - Accredited $2,195.00

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes...

ITSM for DevOps - Drilldown Course $895.00

This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have – at times – a reputation for...

Agile Service Management Overview

4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...

Certified Agile Process Owner (CAPO)® - Accredited $1,395.00

**NOVEMBER 12th CLASS IS GUARANTEED TO RUN!** This course provides guidance into the process owner responsibilities. It provides the education needed to oversee the design, re-engineering and improvement of IT Service...