Agile Service Management

ITSM for DevOps - Drilldown Course $895.00

**AUGUST 22nd CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have...

Certified Agile Process Owner (CAPO)® - Accredited $1,395.00

**NOVEMBER 12th CLASS IS GUARANTEED TO RUN!** Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, safer).   A Certified Agile Process Owner (CAPO)...

Certified Agile Service Manager (CASM)® Course - Accredited $1,395.00

Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, more secure).  A Certified Agile Service Manager (CASM) is the operational counterpart to a...

Certified Process Design Engineer (CPDE) Course - Accredited $2,195.00

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes...

Agile Service Management Overview

4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...