Webinar Archives
AI Impact on ITSM: Evolution, Integration, and Optimization
May 16th 2024
Complimentary Webinar
Presenter: Mark Hinkle, CEO & Founder, Peripety labs
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Mark will guide us through the transformative impact of AI on ITSM programs, tracing its e
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ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 4th 2023
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some o
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The Future of Service and Support: "A Brave New World"
Aug 17th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
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Slide Deck
Q&A Report
Sample Service Catalog
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