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ITSM Academy

What is ITIL®?

ITIL® (formerly the IT Infrastructure Library®) is the most widely adopted framework for IT service management in the world. Simply put, ITIL is a set of books and online resources that provide best practice guidance organizations can use to: 

• Develop the organizational capabilities for enabling value to customers in the form of services 
• The systems, practices, processes and technologies needed to support and continually improve those services

What is ITIL 4       What is ITIL 3 

 ITIL 4 Updates

HELP US NAVIGATE... Click Here for 1 question survey re: ITIL 4 Courses. AXELOS PEOPLECERT Accredited