► All things ITIL

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ITIL Certification FAQ

► Breakdown Documents ►

ITIL Practice Manager
Breakdown

ITIL Master 
Breakdown

Continuing Professional Development
(CPD) Program Breakdown

Download ITIL 4 Training Catalog

 Download ITIL 4 Guiding Principles Poster (.pdf)

 Over the years, the Professor
has had a lot to say...

What is ITIL 4?
Ripped from the classroom

 ...What is ITIL4 ? - See Certification Scheme

ITIL 4 is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL 4 is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services

See ITSM Academy individual class options and dates

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