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Continuing Professional Development
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Training Catalog

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ITIL 4 Guiding Principles poster

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ITSM Professor

 Over the years, the Professor
has had a lot to say...


What is ITIL?

What is ITIL 4?
Ripped from the classroom

 ...What is ITIL4 ? - See Certification Scheme

ITIL 4 is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL 4 is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services


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