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ITSM Academy

► All things ITIL

Open Enrollment class dates

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ITIL Certification FAQ

► Breakdown Documents ►

ITIL Practice Manager

ITIL Master 

Continuing Professional Development
(CPD) Program Breakdown

Training Catalog

Download ITIL 4 Training Catalog

ITIL 4 Guiding Principles poster

 Download ITIL 4 Guiding Principles Poster (.pdf)


ITSM Professor

 Over the years, the Professor
has had a lot to say...


What is ITIL?

What is ITIL 4?
Ripped from the classroom

 ...What is ITIL4 ?

ITIL 4 is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL 4 is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services


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