Shipping & Returns

ITSM ACADEMY: See Public Classroom Terms and Conditions

ITSM BOOKSTORE: Order With Confidence, Every Book You Buy From ITSM Bookstore Is Guaranteed!

10-Day Returns Policy

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order from ITSM Bookstore, you may return it within 10 days of receipt. Please contact us via to process your return.

All products must be returned in the condition received, in original boxes and with all paperwork, to ensure full credit. 

Upon return and receipt of the product, ITSM Bookstore will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling - NO QUESTIONS ASKED.

NOTE: When shipping products back to ITSM Bookstore, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.