Description Please Note: Vouchers will be issued within 2 Business Days. Candidate must complete the course to be eligible to sit for the exam. ITSM Academy offers the exam with the public class seat. Already have a voucher? Need more time? If your exam voucher is still valid but you need additional time, purchase a 6-month extension instead. *Please Note: Exam Vouchers that have expired cannot be renewed (Exam Institute Policy). A new exam voucher will need to be purchased. No refunds or credits can be given on exam vouchers.