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ITSM Academy

ITSM Advisory

Our Consulting partner, OwlPoint, is the premier ITIL consultancy in the United States.  OwlPoint provides a wide variety of custom consulting services to our clients. We know that no two companies are exactly the same. Therefore, we ensure that each one of consulting engagements is tailored to our client’s specific requirements. However, OwlPoint leveraged our lengthy experience and broad industry knowledge to develop our ADVICE© methodology.  This enables OwlPoint to provide consistently high-quality projects for less costs than a pure custom solution, while keeping in mind the uniqueness of each client.  Below is a list of a few of our key services.

ITSM Assessment & Roadmap

While the “Big 4” may charge a king’s ransom for an IT Service Management (ITSM) Assessment – if you can even get them to return your phone call – we can get it done more quickly and economically. This assessment benefits organizations of every size and industry. As an AXELOS Consulting Partner, we have the expertise and experience to provide an actionable, high-level roadmap for improvement.

Rapid Assessment - Service Desk

A RAPID Service Desk Assessment can quickly evaluate your Service Desk’s effectiveness and perceived value throughout your organization. In one week, you can understand how strong your Service Desk is when supporting users and handling requests. Once completed, the assessment can show you how to apply ITIL 4 best practices to improve performance, quality of service and cost effectiveness.

Rapid Assessment - IT Asset Management

A 1-week assessment that identifies current challenges with managing IT Assets. Following OwlPoint's proven ADVICE methodology, we identify current goals and objectives, conduct a current state review, and develop a set of recommendations that can be quickly implemented to improve IT Asset Management (ITAM) capabilities and financial management and reporting.

Rapid Assessment - ITIL 4 Readiness

A 1-week service that uses OwlPoint's proven ADVICE© methodology to identify current gaps in your ITSM capability, processes, and documentation. With that information in hand, we know where to focus your improvement efforts in moving to ITIL 4. As a result, your implementation will show results more quickly as you focus on the areas of ITIL 4 that has the most value to you, while ensuring you will be successful and effective.

Application Rationalization

An Application Rationalization project can have an immediate and significant benefit to your bottom line. All too often environments are cluttered with applications that have little use and provide little value. But the applications continue to live, and we continue to pay for them because no one has the bandwidth to evaluate their organization’s current needs. Everyone keeps moving along, business as usual. But it's not business as usual right now. And with more people working from home, even more applications come into use. $10 a month here, $12 there, small amounts but they add up quickly. That’s not even considering unused licenses.  The results of an Application Rationalization project can have other benefits besides cost. The evaluation can be the basis for establishing new application and infrastructure standards, as well as simplifying and streamlining the offerings to the business.

Contact Us to learn more and receive a quote. 

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ITSM Academy is proud to partner with Sumplify to offer Self-Service Assessment services.

Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established ITSM processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility and responsiveness to the market. This presentation provides real-world experiences and practical guidance on how to modernize key processes with Self-Service Access (SSA) to safely empower software developers with autonomy, feedback loops and visibility across the full Service Design Lifecycle.

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