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ITSM Academy

ITSM Advisory

ITSM Academy is proud to partner with Sumplify to offer Self-Service Assessment services.

Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established ITSM processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility and responsiveness to the market. This presentation provides real-world experiences and practical guidance on how to modernize key processes with Self-Service Access (SSA) to safely empower software developers with autonomy, feedback loops and visibility across the full Service Design Lifecycle.

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