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ITSM Academy

Webinar Archives

Adding Value with Change Management

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Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech - Complimentary Webinar Change Webinar

Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures.

In this webinar, host Vicki Rogers will briefly describe and define change management and how it fits into the ITSM model, touching on changes with ITIL v4.

Please join us as Vicki provides insight into how Georgia Tech traversed the adoption of change management and how the goal of change management is to control risk and minimize disruption to associated IT services and business operations.

  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITIL
  • Change
  • Management
  • Vicki
  • Rogers

ITIL 4 Guiding Principles

Presenter: Rose Gibson, ITSM Academy Complimentary Webinar

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Is this the End of ITIL? NO, it is the end-to-end of ITIL!

Presenter: Paul Wilkinson, GamingWorks Is this the End of ITIL? NO, it is the end-to-end of ITIL! As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to understand and clarify the full impact and value of the update. Do these questions sound familiar to you (or have you asked them yourself?): "ITIL [...]

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Artificial Intelligence (AI) & The Future of Employee Service

Presenter: Dan Turchin, Astound The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today. Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee [...]

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The Future of Service and Support: "A Brave New World"

Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring practices that place a premium on business skills are radically altering the landscape of the industry. A bright future awaits those who are prescient enough to embrace these industry megatrends, while [...]

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The Evolution and Future State of the Service Management Office

Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean, and now ITIL 4), the purpose, scope, and objectives of the Service Management Office need to evolve. In the August webinar, Jeff Jensen will examine the current state of the [...]

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Change Control in ITIL4: So Much More Than a New Name

Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience Every organization makes changes on a daily basis, and every change has the potential to go wrong and potentially do great harm to the business. How do you balance the need to manage risk, without slowing everything to a grinding [...]

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Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"

Presenter: Ken Wendle,  Author, speaker, consultant and instructor  A common thread shared by almost every best practice or methodology – from ITIL to Lean to DevOps - is VALUE. Understanding, focusing on and improving our value ultimately is the most important thing any organization can do.  The V*A*L*U*E Formula - an exciting new book by Ken Wendle [...]

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The Anatomy of XLA: eXperience Level Agreements

Presenter: Alan Nance, FISM, Managing Partner CitrusCollab LLLP ... thought leader, innovator, creative disruptor. Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders. 90% of CEOs feel they aren’t meeting their customer needs. 85% of [...]

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DJ Schleen: DevSecOps - Blue is the new Green

Presenter: DJ Schleen, DevSecOps Evangelist and Security Architect, CVS Heath  You wouldn’t make changes in a production environment without testing first, so why make changes to a production pipeline and risk breaking the CI/CD process? This talk will introduce the concept of Blue/Green *pipelines* to optimize flow and continuously experiment with security toolsets without interrupting critical DevSecOps [...]

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