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ITSM Academy

Webinar Archives

Ask Me Anything (AMA) - Lean Edition

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Lean webinar

CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author

Complimentary Webinar - Register Today

It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile, Lean and DevOps practices accelerate our ability to satisfy customer demand, it’s important that ITSM professionals understand the relationship between value streams and processes.

Join Mike Orzen, author of Lean IT and The Lean IT Field Guide and Donna Knapp, author of The ITSM Process Design Guide, for a conversation about value streams and the benefits of incorporating Lean thinking into our continuous improvement efforts. Mike and Donna will set the stage and then ‘open up the mics’ for your questions about anything related to value streams and value stream mapping.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • The slide deck will be available for download the morning of the webinar 
  • The recording of the session will be available post webinar    

Interested in learning more about Lean and Value Stream Mapping (VSM)?   VSM

  • VSM Overview - 4 hour overview course
  • VSM Facilitator - The course describes a step-by-step approach to preparing for and facilitating a value stream 

    mapping workshop; along with how to overcome common challenges and produce meaningful and actionable deliverables. (Mike and Donna will be coteaching the January 2019 course)

  • VSM for DevOps - a DOI Drill Down course (Mike is Lead Author)
  • Mike
  • Orzen
  • Donna
  • Knapp
  • Lean
  • Lean IT
  • Lean IT Field Guide
  • VSM
  • Value Stream Mapping
  • agile
  • devops

Innovate ITIL with DevOps

Presenter: Sean Mack, CEO, xOps There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this supposition has very little basis. ITIL is a framework from which you can take or leave portions you like and, in fact, this framework provides many useful paradigms for DevOps [...]

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Modernizing Service Management Processes with Self Service Access

Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established IT Service Management (ITSM) processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility [...]

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Automating Security Controls with DevSecOps

Presenter: DJ Schleen, DevSecOps Evangelist and DSOE Global Manager, Aetna  When organizations understand the ease in which security controls can be integrated into the development process they are able to produce higher quality software and achieve increased productivity from their developers. This talk discusses what security controls should be implemented to kick start the adoption of DevSecOps and how they benefit [...]

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Getting started with VeriSM - with case study

VeriSM™ is a Service Management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes.Presenter: Clair Agutter, VeriSM Chief Architect and Steve Leach, Head of Service at 6point6 Cloud Gateway (case study) Join us for a VeriSM update from Chief Architect Claire Agutter – including early adopters, next publication and the global [...]

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Modern Skills for the IT Professional

Presenter: Donna Knapp, ITSM Academy The Digital Transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while it has been built on a foundation of specialty (or “I” shaped) silos, the DevOps principle of [...]

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The Art & Science of Updating ITIL®

Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's continued relevance as a proven tested framework.  PLEASE NOTE: No dates / timelines were provided in the session. Motivated by the ideas presented? Print a Personal Action Plan to capture them. Download the slide [...]

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Service Portfolio - Preparing for the Future of your Organization

Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio Management process. But how do you go about setting up and implementing a Service Portfolio?  This webinar helps answer that question and provide other hints and tips [...]

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Reimagining IT Change Management for DevOps & Cloud

Presenters: JT Giri, CEO & Co-founder, nClouds and Clive D’Souza, Global Head of Business Development - Service Catalog, Amazon Web Services Cloud computing is delivering faster idea-to-cash, a resilient, secure and elastic infrastructure, and immediate access to innovative DevOps services. But increased user access and pace that come with cloud are driving a volume and velocity of IT [...]

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CSI - Status Quo or Status Whoa?

Recording (click image below) Slide Deck (click image to the right)  Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an idiom for something that causes us to pay attention. For example, something that's new, creative and a game changer for the business. Continual Service Improvement is a set [...]

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