From Disruption to Driver: Modernizing the IT Service Desk Jul 16th 2026 Presenter: Josh Streets, AI Advisor, QX Now AI is shifting IT Service Management from basic automation to true operational innovation. But how do you cut through the hype to build a scalable, future- … read more
ITIL (Version 5) Transformation: Less Theory, More Traction May 21st 2026 Presenter: Adam Griffith, ITIL Architect, PeopleCert Successfully driving modern organizational change requires thoughtful balance, careful consideration, and approaches that are both actionable and … read more
ITIL® AI Governance - Moving Beyond Control to Care Apr 17th 2026 Presenter: Simone Jo Moore, AI Ethicist, SJM If your AI governance strategy starts and ends with compliance, you’re missing the point. As organizations adopt AI at scale, governance must evolv … read more
ITIL (Version 5): Ask Me Anything (AMA) Mar 19th 2026 Presenter: Donna Knapp & Lisa Schwartz, ITSM Academy Curious about what ITIL (Version 5) really means for you and your organization? This live session is your opportunity to ask direct questions a … read more
ITIL at an Inflection Point: Why Change Is Necessary Feb 19th 2026 Presenter: David Cannon, Senior Director of ITIL, PeopleCert ITIL has long provided a common language and set of best practices for service management, but the environment it operates in has fun … read more