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ITSM Academy

Webinar Archives

WEBINAR: The Future of ITIL® and ITSM

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June Webinar

Complimentary Webinar - Thursday, June 21, 2018

Presenters: The AXELOS Team

Register Today

AXELOS has announced plans to update the world’s most widely-adopted framework for service management in 2018. This session will summarize the update, discuss ITIL's continued relevance as a proven tested framework, we will talk about what's happening this year and the future evolution.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar 

If you enjoyed this webinar, you may enjoy these courses:

  • ITIL
  • ITSM
  • AXELOS
  • ITILx

WEBINAR: Service Portfolio - Preparing for the Future of your Organization

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WEBINAR: Reimagining IT Change Management for DevOps & Cloud

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WEBINAR: CSI - Status Quo or Status Whoa?

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WEBINAR: State of ITSM and DevOps 2018, with Donna Knapp

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WEBINAR: The Metrics Monster Returns! with Mike Cardinal

Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garden-variety type of problem. You know the kind; something that a well implemented Problem Management process could deal with and eliminate. No, this creature is of mythical scale. [...]

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WEBINAR: The ROI of ITSM: Know Your Financial Impact!

Complimentary Webinar - Thursday, November 16 at 11:00 am ET Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI [...]

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WEBINAR: Service Leadership’s 9 Guiding Principles: Keys to Successful Change

Complimentary Webinar - Thursday, October 19 at 11:00 am ET Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In [...]

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WEBINAR: How to Become a Great DevOps Leader, with Mustafa Kapadia

Complimentary Webinar - Wednesday, September 20 at 11:00 am ET Presenter: Mustafa Kapadia, Service Line Leader, IBM The ideal DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. The most successful DevOps leaders understand the human dynamics of [...]

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WEBINAR: Putting the Pro in Process Design, with Donna Knapp

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