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ITSM Academy

Webinar Archives

More on ITIL 4. The Conversation Continues.

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Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author

Complimentary Webinar -  Register

ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest ITIL 4 news. 

  • The slide deck will be available for download the morning of the webinar
  • The recording of the session will be available post webinar    

Interested in learning more about ITIL 4?   

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ITIL 4. The Next Evolution.

Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you [...]

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Ask Me Anything (AMA) - Lean Edition

CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile, Lean and DevOps practices accelerate our ability to satisfy [...]

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Innovate ITIL with DevOps

Presenter: Sean Mack, CEO, xOps  There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this supposition has very little basis. ITIL is a framework from which you can take or leave portions you like and, in fact, this framework provides many useful paradigms for DevOps [...]

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Modernizing Service Management Processes with Self Service Access

Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established IT Service Management (ITSM) processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility [...]

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Automating Security Controls with DevSecOps

Presenter: DJ Schleen, DevSecOps Evangelist and DSOE Global Manager, Aetna  When organizations understand the ease in which security controls can be integrated into the development process they are able to produce higher quality software and achieve increased productivity from their developers. This talk discusses what security controls should be implemented to kick start the adoption of DevSecOps and how they benefit [...]

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Getting started with VeriSM - with case study

VeriSM™ is a Service Management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes.Presenter: Clair Agutter, VeriSM Chief Architect and Steve Leach, Head of Service at 6point6 Cloud Gateway (case study) Join us for a VeriSM update from Chief Architect Claire Agutter – including early adopters, next publication and the global [...]

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Modern Skills for the IT Professional

Presenter: Donna Knapp, ITSM Academy The Digital Transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while it has been built on a foundation of specialty (or “I” shaped) silos, the DevOps principle of [...]

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The Art & Science of Updating ITIL®

Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's continued relevance as a proven tested framework.  PLEASE NOTE: No dates / timelines were provided in the session. Motivated by the ideas presented? Print a Personal Action Plan to capture them. Download the slide [...]

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Service Portfolio - Preparing for the Future of your Organization

Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio Management process. But how do you go about setting up and implementing a Service Portfolio?  This webinar helps answer that question and provide other hints and tips [...]

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