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CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author
Complimentary Webinar - Register Today
It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile, Lean and DevOps practices accelerate our ability to satisfy customer demand, it’s important that ITSM professionals understand the relationship between value streams and processes.
Join Mike Orzen, author of Lean IT and The Lean IT Field Guide and Donna Knapp, author of The ITSM Process Design Guide, for a conversation about value streams and the benefits of incorporating Lean thinking into our continuous improvement efforts. Mike and Donna will set the stage and then ‘open up the mics’ for your questions about anything related to value streams and value stream mapping.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.
- The slide deck will be available for download the morning of the webinar
- The recording of the session will be available post webinar
- VSM Overview - 4 hour overview course
- VSM Facilitator - The course describes a step-by-step approach to preparing for and facilitating a value stream
mapping workshop; along with how to overcome common challenges and produce meaningful and actionable deliverables. (Mike and Donna will be coteaching the January 2019 course)
- VSM for DevOps - a DOI Drill Down course (Mike is Lead Author)
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