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ITSM Academy

Webinar Archives

ITIL 4 Guiding Principles

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Presenter: Rose Gibson, ITSM Academy Complimentary Webinar

ITIL 4 Guiding Principles Webinar

Register Today

Adopting ITIL 4's seven Guiding Principles could be the best way to establish a healthy organizational culture.

Join us as Rose provides practical tips and tricks on incorporating ITIL 4 Guiding Principles. This webinar is informative... and fun. 

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITIL
  • ITIL4
  • Guiding
  • Principles
  • Rose

Is this the End of ITIL? NO, it is the end-to-end of ITIL!

Presenter: Paul Wilkinson, GamingWorks Is this the End of ITIL? NO, it is the end-to-end of ITIL! As we celebrate the first year anniversary of ITIL 4, enterprises are working their way to understand and clarify the full impact and value of the update. Do these questions sound familiar to you (or have you asked them yourself?): "ITIL [...]

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Artificial Intelligence (AI) & The Future of Employee Service

Presenter: Dan Turchin, Astound The bots are coming… but not to take your job. Learn how and why AI and machine learning are making humans better and how organizations like McDonald’s and adidas are delivering better service today. Astound co-founder Dan Turchin will discuss the future of AI in IT and provide actionable tips that will guarantee [...]

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The Future of Service and Support: "A Brave New World"

Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring practices that place a premium on business skills are radically altering the landscape of the industry. A bright future awaits those who are prescient enough to embrace these industry megatrends, while [...]

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The Evolution and Future State of the Service Management Office

Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean, and now ITIL 4), the purpose, scope, and objectives of the Service Management Office need to evolve. In the August webinar, Jeff Jensen will examine the current state of the [...]

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Change Control in ITIL4: So Much More Than a New Name

Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience Every organization makes changes on a daily basis, and every change has the potential to go wrong and potentially do great harm to the business. How do you balance the need to manage risk, without slowing everything to a grinding [...]

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Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"

Presenter: Ken Wendle,  Author, speaker, consultant and instructor  A common thread shared by almost every best practice or methodology – from ITIL to Lean to DevOps - is VALUE. Understanding, focusing on and improving our value ultimately is the most important thing any organization can do.  The V*A*L*U*E Formula - an exciting new book by Ken Wendle [...]

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The Anatomy of XLA: eXperience Level Agreements

Presenter: Alan Nance, FISM, Managing Partner CitrusCollab LLLP ... thought leader, innovator, creative disruptor. Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders. 90% of CEOs feel they aren’t meeting their customer needs. 85% of [...]

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DJ Schleen: DevSecOps - Blue is the new Green

Presenter: DJ Schleen, DevSecOps Evangelist and Security Architect, CVS Heath  You wouldn’t make changes in a production environment without testing first, so why make changes to a production pipeline and risk breaking the CI/CD process? This talk will introduce the concept of Blue/Green *pipelines* to optimize flow and continuously experiment with security toolsets without interrupting critical DevSecOps [...]

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Mapping your Journey to ITIL Island

Presenter: Mark Blanke, OwlPoint  Whether you are new to ITIL, Captains of ITIL 3 - or somewhere in between, this webinar is for you. Join us as Mark Blanke, President of OwlPoint, shares with us 5 practical steps to map where your organization is today and how to plan for your journey. Download the slide deck Listen to [...]

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