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ITSM Academy

Webinar Archives

ITIL® 4 HVIT - High Velocity IT

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Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy- Complimentary Webinar

ITIL® 4 HVIT - High Velocity IT - Donna Knapp, ITSM Academy

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Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how they do business. Most importantly, it has changed expectations regarding the development, delivery, and use of digital technologies. Speed is crucial, but not at the expense of quality and resilience. In this session, Donna Knapp introduces concepts from the new ITIL® 4 High Velocity IT publication including new ways of thinking and working when speed (across the organization, not just in IT) is key.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITIL
  • ITIL4
  • HVIT
  • High Velocity IT
  • High Velocity
  • IT
  • Donna Knapp

ITIL4 and ServiceNow

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Adding Value with Change Management

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The Future of Service and Support: "A Brave New World"

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The Evolution and Future State of the Service Management Office

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Change Control in ITIL4: So Much More Than a New Name

Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience Every organization makes changes on a daily basis, and every change has the potential to go wrong and potentially do great harm to the business. How do you balance the need to manage risk, without slowing everything to a grinding [...]

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Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"

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