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ITSM Academy

Webinar Archives

ESM and the Big Re-Think: sustainable ESM with the USM Method

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Complimentary Webinar

Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC

ESM and the Big Re-Think

The shift to enterprise service management is increasing complexity, but fortunately giving new life to some old thinking can help you establish a sustainable management system for enterprise services.

Join us for the big re-think and find out how to simplify and sustain enterprise service management with the Unified Service Management Method.

  • Establish a service management system with 5 processes and 8 standard workflows
  • Leverage existing and emerging practice frameworks
  • Apply the method to all services of any kind

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ESM
  • USM
  • ITS

Managing the Flow of Feedback

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. However, equally important is the flow of feedback from customers to the decision-makers, designers, and developers who can use it to create even greater value. [...]

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ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity

Complimentary Webinar Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yourself in the world of ITIL. Yet most ITIL initiatives fall short of expectations, and the advent of ITIL4 has only exacerbated the situation. An emerging [...]

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What Would Deming Do?

Complimentary Webinar Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past provides valuable lessons that we can use to navigate the present, as well as guidance for the future. Many of the great historical thought leaders such [...]

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State of ITSM and... 2022

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to hear about the top issues facing enterprise IT organizations in 2022 as they struggle to modernize their IT service management (ITSM) capabilities, and [...]

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Employability with ITIL4 – New Industry Trends

Complimentary Webinar Presenter: Gaurav Shekhar of University of Texas at Dallas Employability with ITIL4 – New Industry Trends  What will be discussed:  Latest Employment trends  How the industry is moving to ITIL 4 Demand for ITIL 4 Motivated by the ideas presented? Print a Personal Action Plan to capture them.

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Service Management Transformation @BMC

Complimentary Webinar Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy with an accent on service management excellence and delivering business outcomes. This digital service management strategy is a key enabler of BMC’s mission to become an Autonomous Digital [...]

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Putting the Go in Governance

Complimentary Webinar Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And there is lots of digestible, actionable information around Leadership and Practices… but what about Governance? Why is that so hard?  In this webinar, [...]

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Making the Transition: ITIL v3 to ITIL 4

Complimentary Webinar Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figure out how to make the transition. Join us as Donna Knapp chats with Mark Blanke about how to approach laying out a [...]

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Digital & IT Strategy - Go Fish!

Complimentary Webinar Presenter: Mark Bradley, Senior Product Manager, Flexera Register Today Go Fish!  Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that are really specific to the impact of digital transformation on IT Service Management programs. So we thought it would be a perfect topic for [...]

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