Webinar Archives

State of ITSM and... 2024

State of ITSM and... 2024

Jan 3rd 2024

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, … read more
Implementing XLA's

Implementing XLA's

Nov 24th 2023

Complimentary Webinar Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means … read more
Living the CPDE Life

Living the CPDE Life

Aug 31st 2023

Complimentary Webinar Presenter: Michael Cardinal, BPO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not … read more