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ITSM Academy

Webinar Archives

WEBINAR: The ROI of ITSM: Know Your Financial Impact!

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Complimentary Webinar - Thursday, November 16 at 11:00 am ET

Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet

Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence. Yet fewer than 10% of all technical support organizations utilize this critical metric.

Support groups that understand and quantify their ROI – and specifically link it to ITSM – gain a number of important advantages. Chief among the benefits of tracking ROI is an enhanced level of visibility and credibility within the organization, and the ability to obtain appropriate resourcing based upon the ROI of ITSM. Unfortunately ROI remains an abstraction to most in the industry. So how do we calculate ROI and quantify the value of IT Service Management to the enterprise?

This webinar will present a simple yet compelling methodology for calculating the ROI of ITSM. Benchmarking data will be presented that objectively demonstrates the relationship between ROI and ITSM maturity. Finally, a case study will be presented from a FORTUNE 100 company that adopted an ROI methodology to justify their ITSM initiatives.

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Complimentary Webinar - Thursday, August 17 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management (ITSM) processes. [...]

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WEBINAR: The Importance of Monitoring for ITSM and DevOps

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WEBINAR: DevOps Test Engineering: Putting the ‘Continuous’ in Testing

Presenter: Anne Hungate President, Daring Systems You’ve heard about Continuous Integration and Continuous Delivery but what’s common as code makes its way through those processes? Testing. With DevOps Testing (also known as Continuous Testing), testing tasks are engineered to be continuously completed end-to-end across the entire development to deployment pipeline. Developers, QA analysts, security professionals, IT [...]

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WEBINAR - Site Reliability Engineering: An Enterprise Adoption Story

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WEBINAR: The Continuous People Pipeline

Presenter: Jayne Groll, CEO, DevOps Institute (DOI)  Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explore ways to keep people engaged, communicating and collaborating across the deployment pipeline. Jayne will provide insight on the value, creation and support of The Continuous People Pipeline. It will help attendees [...]

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WEBINAR: Cut the ITIL Anchor, Raise the ITIL Sail – Why Fast IT Organizations Win! with Matt Hooper

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