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ITSM Academy

Workshops / Interactive Sessions

Please browse the titles below to see the extensive catalog available or feel free to Contact Us for more information about acceptance into our program.

  • Value Stream Mapping Facilitator

    Value Stream Mapping Facilitator $895.00

    Value Stream Mapping Facilitator.  Do you want to learn how to facilitate Value Stream Mapping across your organization? Value stream mapping is emerging as a critical capability for organizations striving to...

  • Value Stream Mapping Overview

    Value Stream Mapping Overview

    Value Stream Mapping Overview When there is demand, there is a value stream. A value stream is the sequence of activities required to design, produce and deliver a specific product or service. How can IT organizations...

  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    **FEBRUARY 21st CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes...

  • Value Stream Mapping (VSM) for DevOps

    Value Stream Mapping (VSM) for DevOps - Drilldown Course

    "Every successful DevOps transformation starts with a Value Stream”. ~ Jez Humble, coauthor of The DevOps Handbook, Lean Enterprise, and the Jolt Award-winning Continuous Delivery. "DevOps is...

  • Agile Service Management Overview

    Agile Service Management Overview

    4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...