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ITSM Academy

Workshops / Interactive Sessions

Please browse the titles below to see the extensive catalog available or feel free to Contact Us for more information about acceptance into our program.

  • ITIL Overview Training

    ITIL Overview

    4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is...

  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    **AUGUST 22nd CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have...

  • Value Stream Mapping (VSM) for DevOps

    Value Stream Mapping (VSM) for DevOps - Drilldown Course

    "Every successful DevOps transformation starts with a Value Stream”. ~ Jez Humble, coauthor of The DevOps Handbook, Lean Enterprise, and the Jolt Award-winning Continuous Delivery...

  • Agile Service Management Overview

    Agile Service Management Overview

    4 Hours: This Agile Service Management® Overview course provides a high-level overview of Agile Service Management – the application and integration of Agile thinking into service management processes and...

  • The Building Blocks ITSM Process Design Workshop Training

    Building Blocks: ITSM Process Design Workshop

    4 Hours: This workshop is derived from the 5-day Accredited Certified Process Design Engineer (CPDE)® Course and introduces the building blocks for implementing and continually improving ITSM policies,...