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ITSM Academy

Workshops / Interactive Sessions

Classes listed below with a  are currently available in our Public, open enrollment classes. Register Today!

Our full catalog of certification courses, workshops, clinics and hands-on facilitation is available for onsite delivery. Those only available as onsite, don't have the button. For pricing and information re: our onsite delivery, please Contact Us.  

  • The Essence of eXperience (XLA) Certification

    The Essence of eXperience (XLA) Certification $699.00

    Essence of eXperience January class will be co-delivered by Alan Nance and Donna Knapp “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~...

  • ITIL 4 Key Concepts

    ITIL 4 Key Concepts

    Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and...

  • Value Stream Mapping (VSM) Key Concepts

    Value Stream Mapping Key Concepts

    Value Stream Mapping Key Concepts When there is demand, there is a value stream. A value stream is the sequence of activities required to design, produce and deliver a specific product or service. How can IT...

  • Value Stream Mapping VSM Facilitation

    Value Stream Mapping Facilitation $995.00

    Value Stream Mapping Facilitation.  Why is value stream mapping such an essential tool for modern IT? And what is a value stream anyway? Value stream mapping is a Lean tool that has emerged as a critical...

  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    **JANUARY 30th CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes...