Webinar Archives
Optimizing Value Streams and Processes with AI
Oct 17th 2024
Presenter:
Donna Knapp, Curriculum Development Manager
Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associated wi
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How AI will Affect ITSM Programs
May 17th 2024
Presenter: Mark Hinkle, CEO & Founder, Peripety Labs
Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution fr
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State of ITSM and... 2024
Jan 19th 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
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You've Spent the $ - Please Make the Most of It!
Jun 15th 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
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State of ITSM and... 2022
Jan 20th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h
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