- Training by Topic
- XLA - Employee Experience
XLA - Employee Experience
ITSM Academy offers the Employee Experience and Experience Level Agreement (XLA) training as listed below.
XLAs are changing the way we design and manage technology for better and forever. Participate in a 1 question survey about SLAs / KPIs (thanks!).
Where you see the button, those classes are available in our Open Enrollment (Public) classrooms. The other courses are designed to be delivered as dedicated, corporate classes, or through our Courseware Licensing Program.