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Thank you for visiting ITSM Academy, an Accredited, full service provider of IT Service Management (ITSM) education and advice. Our NextGen ITSM® educational framework includes accredited and sustainable IT Infrastructure Library® (ITIL®), Process Design (CPDE), ISO/IEC 20000 and Agile Service Management®, including Certified ScrumMaster®, training and education. Our business values are founded in trust, loyalty, professionalism and long term relationships.

Looking to achieve your ITIL Expert? After you earn your ITIL Foundation Certificate, you can purchase ITSM Academy's ITIL Expert Pass. This pass gives you access to all ITSM Academy ITIL courses required to achieve your ITIL Expert. With your pass, you can take up to 16.5 credits + our MALC course for the flat fee of only $9,400 USD. Already have ITIL Certs? Contact us to apply those credits, and receive an even greater discount!

Our courses include GAME ON! an Interactive Learning Experience® and access to our innovative Learner Portal

We are recognized by PMI® as a Global R.E.P. Our Certification courses accrue Professional Development Units (PDUs).


Public Training

Virtual Classroom - no travel required

Corporate Onsite Training - held at your facility

Courseware Licensing - the most cost effective solution for large numbers of learners

ITSM Academy's robust catalog of NextGen ITSM training includes: Accredited ITIL, Process Design (CPDE), ISO/IEC 20000 training and Agile Service Management (Certified ScrumMaster), as well as non-certification workshops and clinics, including the Apollo 13 Simulation.

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios.  Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

Publications -, a division of ITSM Academy, offers a wide range of IT Service Management and ITIL books, including the latest itSMF Pocket Guides and translations.

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Classes available for Corporate, On-Site Delivery:
ITIL Foundation Training | Certified Process Design Engineer (CPDE) Training | ITSM Process Design Workshop
ITIL Capability Training Release, Control and Validation (RCV)
ITIL Capability Training Operational Support and Analysis (OSA)
ITIL Capability Training Service Offerings and Agreements (SOA)
ITIL Capability Training Planning, Protection and Optimization (PPO)
ITIL Lifecycle Training Service Strategy
ITIL Lifecycle Training Service Design
ITIL Lifecycle Training Service Transition
ITIL Lifecycle Training Service Operation
ITIL Lifecycle Training Continual Service Improvement (CSI)
ITIL Managing Across the Lifecycle (MALC) Training
ITIL Overview Training | ITIL Executive Briefing
ITIL Service Transition Overview
ITIL Service Operation Overview
ISO/IEC 20000 Foundation Training
DevOps Fundamentals | DevOps Workshop
Agile Service Management: Applying Scrum to Process Design
Certified ScrumMaster(CSM)
Building a Service Desk using ITIL Best Practices Training
Assigning Dynamic Roles and Responsibilities Workshop
Building Your ITIL Service Catalog Workshop
Organizational Change Workshop
Apollo 13 – and ITSM Case Experience Simulation
Visible Ops: The Class
Customer Service Excellence for the Service Desk Professional

Visit our Bookstore for Hard to Find ITIL® Pocket Guides & Books 

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