Webinar Archives

State of ITSM and... 2024

State of ITSM and... 2024

Jan 3rd 2024

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, … read more
An Introduction to SIAM

An Introduction to SIAM

Feb 26th 2021

Complimentary Webinar Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “acro … read more
Adding Value with Change Management

Adding Value with Change Management

Jan 28th 2020

Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech - Complimentary Webinar Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL … read more