It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what r … read more
How to Implement: An ITIL Guide to Transformations Sep 18th 2025 Presenter: Roman Zhuravlev, Senior ITIL Architect, PeopleCert This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from … read more
Beyond Monitoring: Achieving Predictive IT with AIOps Jun 19th 2025 Presenter: Suresh GP, Managing Director, TaUB Solutions Join Suresh, as he dives into the transformative potential of AIOps. This session will unpack core AIOps principles, walk through practical imp … read more
State of ITSM and... 2025: Trends and Insights for the Year Ahead Jan 16th 2025 Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more
AI-Proof Your Career Jun 20th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would inc … read more