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ITSM Academy


ITSM Academy has proudly been offering ITIL education since 2003. All courseware is developed in house and includes the complete ITIL Certification Scheme, from Foundation to Managing Across the Lifecycle (MALC). For individual learners looking to become an ITIL Expert, our ITIL ExpertPass provides access to all courses for one low (highly discounted!) price.

Looking for discounted education for your team? Our CorporatePass and Sand$Dollars are flexible solutions customized to meet your team's unique requirements.

  • ITIL Foundation Course - Accredited Training

    ITIL Foundation Course - Accredited $1,295.00

    Our most popular accredited ITIL class, this course includes ITSM Academy's unique Living the Lifecycle exercises, GAME ON! An Interactive Learning Experience® and I am the Incident®. These exercises...

  • ITIL Overview Training

    ITIL Overview $199.00

    4 Hours: This workshop is a high level overview of ITIL concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary. This workshop is...

  • AXELOS Accredited Course ITIL Practitioner

    ITIL Practitioner - Accredited Training $1,995.00

    **JANUARY 29th COURSE IS GUARANTEED TO RUN!** The phrase ‘adopt and adapt’ is often linked to the ITIL framework but what does it mean? Adopting ITIL involves committing to a service-oriented,...

  • ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited

    ITIL Lifecycle Course: Continual Service Improvement (CSI) - Accredited $1,995.00

    To continually enhance and improve process efficiency and effectiveness, Service Management frameworks emphasize the need for measurable, on-going improvement at every stage of the IT Service Lifecycle. Based on the...

  • ITIL Lifecycle Course: Service Design - Accredited

    ITIL Lifecycle Course: Service Design - Accredited $1,995.00

    Service Design brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL...