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ITSM Academy

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  • ROI Calculator

    ROI Calculator $0.00

    This Complimentary workbook (MS Excel 2003) was created by ITSM Academy as a tool to assist organizations looking to justify a best practice improvement program. Each worksheet has a sample ROI calculation based on actual...

  • Agile Service Management Guide

    Agile Service Management Guide $0.00

    Read the Agile Service Management® Guide The white paper that started a movement... Agility does not happen overnight. Moving an organization to an Agile mindset and an Agile Service Management approach takes...

  • ITSM Process Design Templates

    ITSM Process Design Template Pack $0.00

    These valuable templates are provided for free to help you build your ITSM process. The templates are incorporated in the book heralded as, "The definitive source for ITSM Process Design," The ITSM Process Guide:...