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ITSM Academy

Training - Public

Proudly educating and inspiring learners since 2003

  • ITSM Academy classes are filled with interesting dialogue, class exercises and even laughter.  We do not train solely to pass the exam; rather we focus on learner understanding and retention.
  • Unless otherwise noted, classes are delivered in our Live, Instructor Led Virtual Classrooms, log-in with the instructors and the other learners -  NO travel required.  Note: Many classes are delivered onsite, which may not be currently offered in our public classrooms
  • ITSM Academy courses include GAME ON! AN INTERACTIVE LEARNING EXPERIENCE® and access to our Learner Portal - my.itsmacademy.com.
  • Project Management Institute (PMI) Global R.E.P., PMP's earn contact hours (PDU's) for most courses. - See More
  • Already have ITIL Certs? Contact us to apply those credits, and receive an even greater discount!
  • For teams, our CorporatePass and Sand$Dollars are flexible solutions customized to meet your unique requirements.
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  • ITIL Foundation Course - Accredited Training

    ITIL Foundation Course - Accredited $1,175.00

    Our most popular accredited ITIL class, this course includes ITSM Academy's unique Living the Lifecycle exercises, GAME ON! An Interactive Learning Experience® and I am the Incident®. These exercises...

  • VeriSM™ Plus

    VeriSM™ Plus $795.00

    Service Management for the Digital Age VeriSM™ is a service management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes. The VeriSM...

  • DevOps Foundation Course - Accredited DevOps Certification Training

    DevOps Foundation Course - Accredited $1,395.00

    **JUNE 5th CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation...

  • Certified Agile Process Owner (CAPO)® Certification Course - Accredited Training

    Certified Agile Process Owner (CAPO)® Certification Course $1,395.00

    **NOVEMBER 12th CLASS IS GUARANTEED TO RUN!** Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, safer).   A Certified Agile Process Owner (CAPO)...

  • Certified Agile Service Manager (CASM) Course - Accredited

    Certified Agile Service Manager (CASM)® Course - Accredited $1,395.00

    Learn how to use Agile with ITSM (ITIL) to make your processes more robust and... well Agile and Lean (better, faster, more secure).  A Certified Agile Service Manager (CASM) is the operational counterpart to a...