DevOps Key Concepts

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2 Hours: This DevOps Key Concepts course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This course introduces attendees to the goals, objectives, benefits, achievements and practices in a DevOps environment. The course also addresses the relationship between DevOps and service management frameworks such as ITIL.

Learning Objectives: At the end of this course, the learner will have;

  • Learned the business value of improving the flow between Dev and Ops
  • Acquired a high-level understanding of DevOps including cultural, practical and automation aspects
  • Discussed the benefits and results realized by organizations adopting DevOps
  • Explored the relationship between DevOps, Agile, Lean and service management
  • Gained insight into preliminary steps for building a DevOps environment

Student Material:

  • Two (2) hours of instructor led training and exercise facilitation
  • Learner Manual (excellent post-class reference)
  • DevOps Reference Card
  • Participation in unique assignments designed to apply concepts
  • Participation in our in-class GAME ON! An Interactive Learning Experience® 
  • Learner Personal Action Plan
  • Access to additional sources of information and communities

Audience: The main target candidates for this course are:

  • Software developers, engineers, managers, consultants or anyone involved in application development
  • IT Operations teams, management, professionals and consultants
  • Managed service providers
  • Service Management process owners, process managers and consultants
  • IT professionals working within, or about to enter, an Agile environment
  • Senior Managers who want to understand the benefits of adopting a DevOps culture
  • Business stakeholders interested in learning about DevOps

Project Management Institute (PMI®) Professional Development Units:  Individuals attending this class will earn 2 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.



Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors have years of hands-on IT Practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge. Instructors for this course are ITIL Experts and Certified Process Design Engineers, hold multiple DevOps and Agile Service Management Certifications and have completed ITSM Academy's Train-the-Trainer program.

Course Logistics:

Download Key Concept Guide

DevOps Overview® is a mark of ITSM Academy, Inc. Agile Service Management® is a mark of ITSM Academy, Inc.

  • 5
    This class was Exactly what I needed

    Posted by Unknown on Apr 7th 2022

    Great class, great instructor