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Making the Transition: ITIL v3 to ITIL 4

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Making the Transition: ITIL v3 to ITIL 4 - Mark Blanke & Donna Knapp

Complimentary Webinar

Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy

With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figure out how to make the transition. Join us as Donna Knapp chats with Mark Blanke about how to approach laying out a roadmap. 

Your transition should leverage your past investments in ITIL while moving your organization into the future.

Donna and Mark will answer a few frequently asked questions along the way and then suggest ways to make the shift to this value-centric, practice-oriented approach. 

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • 3 to 4
  • Donna Knapp
  • ITIL
  • ITIL v3 to 4
  • ITSM Academy
  • Lisa Schwartz
  • Mark Blanke
  • transition

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

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"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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