Webinar Archives
Optimizing Value Streams and Processes with AI
Oct 3rd 2024
Presenter: Donna Knapp, Curriculum Development Manager
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Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort
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AI-Proof Your Career
Jun 20th 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would incl
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State of ITSM and... 2024
Jan 19th 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
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ITIL 4 Practices: Monitor, Support, Fulfil - This isn't a webinar... it's a "gaminar"!
Oct 20th 2023
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc
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You've Spent the $ - Please Make the Most of It!
Jun 15th 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect betw
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