Webinar Archives

Presenter: Donna Knapp, Content Development Manager, ITSM Academy Register Today When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numb … read more

Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more

Presenter:  Donna Knapp, Curriculum Development Manager  Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would inc … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more