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ITSM Academy

State of ITSM and... 2021

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State of ITSM and... 2021

Complimentary Webinar

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiatives in the wake of COVID-19, and gear up for (fingers crossed) growth in 2021, IT organizations have a tremendous opportunity to leverage lessons learned and forge a new road ahead.

Join us to hear about the top issues facing enterprise IT organizations in 2021 as they strive to modernize their ITSM processes, scale their Agile, Lean, DevOps and Site Reliability Engineering (SRE) practices, and handle the associated culture change. Learn about the value of aligning these different frameworks and the latest on upskilling your teams.

  • DevOps
  • Donna Knapp
  • IT Service Management
  • IT SM
  • ITSM
  • ITSM Academy

Real Love

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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