Webinar Archives

A Practitioner's Perspective

A Practitioner's Perspective

Apr 20th 2023

Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application … read more
State of ITSM and... 2023

State of ITSM and... 2023

Jan 26th 2023

Presenter: Donna Knapp, Curriculum Development Manager As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need t … read more
Fright Night - What Went Wrong and Why

Fright Night - What Went Wrong and Why

Oct 20th 2022

Presented by: Jeff Jensen, Founder & Principal @I Train IT Leaders Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University Jon Leighton, Head of C … read more
State of ITSM and... 2021

State of ITSM and... 2021

Jan 21st 2021

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ … read more