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ITSM Academy

Modern Skills for the IT Professional

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Presenter: Donna Knapp, ITSM Academy

The Digital Transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while it has been built on a foundation of specialty (or “I” shaped) silos, the DevOps principle of “shifting left” is opening up opportunities for developers, operational staff, security and others to grow their skills portfolio, advance their careers and become “T”-shaped.

This session will explore emerging practices, technologies and related competencies that organizations and individuals will need in order to keep and gain competitive advantage across the value stream. From leadership and cultural to technical knowledge to soft skills, this presentation will help attendees identify a learning path that will help them evolve from an I-shaped specialist to a highly demanded multi-competent T-shaped professional.. 

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

If you enjoyed this webinar, you may enjoy these courses:

  • DevOps
  • Leader
  • I-shaped
  • t-shaped
  • shift left
  • leadership
  • culture