While we always recommend learners attend our live, virtual training, we understand that time constraints don't always make that possible. This course is available to self-study. Please click here for more information.
This course provides guidance into the process owner responsibilities. It provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Read our What is DevOps Leader whitepaper here.
The DevOps Leader course not only provides a strong foundation in DevOps, it also provides a unique and practical experience for participants who want to take a transformational leadership approach and make an impact within their organization by implementing DevOps. Leading people through a cultural transformation requires new skills, innovative thinking and leadership. Leaders up-down-and-across the IT organization must align and collaborate to break down silos and evolve the organization.
The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping.
The course was developed by leveraging key DevOps leadership sources to extract real-life best practices in leading DevOps initiatives, such as the Spotify Squad Model, and has been designed to teach the key differences and emerging practices for cultural transformation through leadership in a fast-paced DevOps and Agile environment. (Click on the video tab to see us discuss the course in more detail)
Leadership is not just for the executives in the corner office, one of the most powerful things we can do in this lifetime is to grow our personal leadership skills. As John Maxwell says, leadership is influence. Influence is the power to change, or the power to affect someone or something.
A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum.
What makes this course unique is that it is specifically about leading DevOps transformation including new and innovative ways to organize and manage IT workflows and value streams.
This sixteen (16) hour course culminates with an independent exam. Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Leader (DOL)® Certificate.
** Click on the Product Videos tab above to see videos relating to this course **
Learning Objectives: The learning objectives for DevOps Leader (DOL) include a practical understanding of:
- DevOps and time to value
- Mindset and mental models
- Key differences between DevOps IT and traditional IT
- Target operating models and organizational design
- Performance management, rewards and motivation
- Preparing investment cases
- Focusing on value outcomes
- Ideas for organizing workflows
- Empowerment and participation
- Defining meaningful metrics
- Value stream mapping
- Getting started
Come ready to participate in lively discussions about improvements, benefits and challenges.
Delivery: For 16 hours, our learners are immersed in material that is presented in a fun, practical manner using exercises, sample exam questions and real-world examples.
- Anyone interested or involved in cultural transformations and organizational change
- IT team leaders
- Directors and business stakeholders
- Practitioners and change agents
- Tool providers and systems integrators
- DevOps consultants
Project Management Institute (PMI) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 16 contact hours or PDUs upon completion of this course.
Instructors: As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.
Trainers for this course are seasoned professionals, hold multiple DevOps, Agile and ITSM industry certifications and have successfully completed ITSM Academy's DOL Train-the-Trainer Program.
Course / Student Materials:
- Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Digital Learner Manual (excellent post-class reference)
- Learner Personal Action Plan
- Sample documents, templates tools and techniques
- Study aids and sample exams
- Access to additional sources of information and communities - including the State of DevOps Report
- Sixteen (16) hours of instructor led training and exercise facilitation
- Participation in our GAME ON! An Interactive Learning Experience®
- Participation in unique assignments designed to apply concepts
- In-class exam preparation
- Exam voucher
- DevOps Foundation is recommended. Purchase both together and receive 10% off DevOps Foundation! Code at checkout = DOCFND10
- An understanding and knowledge of common DevOps terminology and concepts and related work experience are recommended
- Complete pre-class reading assignment
Exam & Certification:
The certification is governed and maintained by the DevOps Institute, the exam is optional. By not making the exam a requirement of the course, we are able to save you both time and money! If you choose to take the exam, a voucher will be issued during class.
Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the DevOps Leader (DOL) certificate. Successful candidates are issued Digital Badges to be shared in Social Media. To purchase an exam only, please visit our Exam Voucher page.
Classes Held In:
- Live, Virtual Classroom: Log in with the instructor and the other students - no travel!
- Available through our Courseware Licensing Program
- All ITSM Academy courses, including this one, can you presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.