Webinar Archives
The Culture Conundrum: Understanding and Leveraging the Components of Culture
May 15th 2025
Presenter: Michael Cardinal, BPMO, Cognizant
There is a lot of talk today about “culture” in the business world and society. But do we all really know what “culture” is, how it
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AI and ITSM walk into a bar - An Experience To Remember
Nov 21st 2024
Presenter: Simone Jo Moore, SJM Humanising IT
Let's explore the intersection of Artificial Intelligence (AI) and IT Service Management (ITSM). Be it ITIL, DevOps, Agile or other principl
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Why Effective Business Relationships = Transformational Leadership
Aug 16th 2024
Presenter: Michael W. Kublin, President, PeopleTek Coaching
During this interactive webinar, Mike will guide attendees through a self-discovery tool, helping them assess their individual perfo
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Fright Night - What Went Wrong and Why
Oct 20th 2022
Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
Jon Leighton, Head of Cu
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Putting the Go in Governance
Sep 16th 2021
Presenter: Greg Sanker, Senior IT Leader
Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And the
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