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ITSM Academy

ITSM Roles in an Agile and DevOps World, with Donna Knapp

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Complimentary Webinar - Thursday, July 20, 2017 

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Donna will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM to engage their skills, knowledge and roles in Agile and DevOps programs. Join Donna as she elaborates on the following: 

  • The emerging roles within the Agile and DevOps environment
  • The desired skills needed
  • The training and certifications required for Agile Service Management and DevOps

Motivated by the ideas presented? Print a Personal Action Plan to capture them.


Download the  Slide Deck

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Liked this webinar? Check out these courses:

  • DevOps
  • Roles
  • ITSM
  • Agile
  • DOI
  • Donna Knapp