Webinar Archives
Where? Oh Where, Have my Processes (and Roles) Gone?
Jun 4th 2021
Complimentary Webinar
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need
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ITSM Roles in an Agile and DevOps World, with Donna Knapp
Jul 20th 2017
Complimentary Webinar - Thursday, July 20, 2017
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Have you ever wondered how ITSM roles fit into an Agile and
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The Continuous People Pipeline
Posted by Eric Montijo on Mar 23rd 2017
Presenter: Jayne Groll, CEO, DevOps Institute (DOI)
Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explor
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Rock n Roles, Responsibilities and Resources
Posted by Cid Tyer on Oct 13th 2010
Download the:
Slide Deck
Q&A Report
Lifecycle Approach to Service Management Roles White Paper
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Your Role as a Leader in IT Service Management
Posted by Cid Tyer on May 19th 2010
Download the:
Slide Deck
Q&A Report
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