Where? Oh Where, Have my Processes & Roles Gone? Jun 17th 2021 Presenter: Michael Cardinal, Service Delivery, Thirdera A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect. The need to continually improve has al … read more
ITSM Roles in an Agile and DevOps World, with Donna Knapp Jul 20th 2017 Complimentary Webinar - Thursday, July 20, 2017 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Have you ever wondered how ITSM roles fit into an Agile and … read more
The Continuous People Pipeline Posted by Eric Montijo on Mar 23rd 2017 Presenter: Jayne Groll, CEO, DevOps Institute (DOI) Since DevOps focuses on Continuous Everything, shouldn’t we also be focusing on Continuous Everyone? This session will explor … read more
Rock n Roles, Responsibilities and Resources Posted by Cid Tyer on Oct 13th 2010 Download the: Slide Deck Q&A Report Lifecycle Approach to Service Management Roles White Paper … read more
Your Role as a Leader in IT Service Management Posted by Cid Tyer on May 19th 2010 Download the: Slide Deck Q&A Report … read more