Webinar Archives
A Practitioner's Perspective - a chat with Mike Weaver
Apr 3rd 2023
Complimentary Webinar
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an orga
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State of ITSM and... 2023
Dec 19th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effec
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State of ITSM and... 2022
Dec 22nd 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for di
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Ask Me Anything - Lean Edition
Nov 16th 2018
CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author
It’s been said that where there is demand there is a value stream. It seems you
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State of ITSM and DevOps 2018, with Donna Knapp
Feb 15th 2018
Complimentary Webinar - Thursday, February 15 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Both IT service management (ITSM) and DevOps are at cr
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