An Introduction to SIAM Mar 18th 2021 Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “across the pond” to help organiz … read more
The Metrics Of Shift Left Feb 18th 2021 Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from … read more
State of ITSM and... 2021 Jan 21st 2021 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ … read more
A Seat at the Table Oct 8th 2020 Presenters: -Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, … read more
Innovate ITIL with DevOps Oct 20th 2018 Presenter: Sean Mack, CEO, xOps There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup … read more