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ITSM Academy

Innovate ITIL with DevOps

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Presenter: Sean Mack, CEO, xOps 

There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this supposition has very little basis. ITIL is a framework from which you can take or leave portions you like and, in fact, this framework provides many useful paradigms for DevOps help implementations.

There’s actually wide synergy between ITIL and DevOps. If we understand ITIL as a process framework and see DevOps as, primarily, a culture of collaboration, there is no reason we cannot have a process framework integrate very well with a culture of collaboration. 

This talk looks at the overlap of ITIL and DevOps and outlines some practical ways in which the DevOps philosophy can be applied to ITIL and operations process management. 

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

Interested in learning more about DevOps?  Check out our  DevOps Campus or Download our eBook.

  • Sean Mack
  • DevOps
  • ITIL
  • ITSM