Service Management Transformation @BMC
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Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC
Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy with an accent on service management excellence and delivering business outcomes. This digital service management strategy is a key enabler of BMC’s mission to become an Autonomous Digital Enterprise by 2025 and to help others do the same. It has yielded measurable results impacting BMC’s bottom line and has helped BMC’s IS&T organization win numerous awards and recognition along the way. Blaine’s purpose in providing this presentation is to inspire service management professionals in ways to leverage ITSM principles and practices in a modern context to improve business outcomes and IT value realization in their respective organizations.
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