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ITSM Academy

Fright Night - What Went Wrong and Why

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Complimentary Webinar Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
Jon Leighton, Head of Customer Engagement & Advocacy @Nexthink

Fright Night- What Went Wrong and Why

Come for the laughs, stay for the knowledge! Jeff, Debra, and Jon will begin by amusing us with sometimes bizarre, sometimes ludicrous situations they have witnessed... and then how they were solved.


  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

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