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ITSM Academy

Webinar Archives

Webinar: Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions Group

Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants [...]

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Webinar: If I Knew Then What I Know Now: Problem Management with Jayne Groll, ITSM Academy

View the Recording. Download the: Slide Deck Q&A ReportPlay the Game

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