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Thank you for visiting ITSM Academy, an Accredited, full service provider of IT Service Management (ITSM) education and advice. Our flexible and sustainable ITIL training and ISO training is delivered across the Americas as on-site, corporate classes, and in our Ft. Lauderdale and Dallas Training Centers.

ITSM Academy provides personalized ITSM solutions, including all levels of certified ITIL Training (v2/v3) and ISO/IEC 20000 Training, built on our extensive backgrounds as IT Service Professionals. Our business values are founded in trust, loyalty, professionalism and long term relationships.

We are recognized by PMI® as a Global R.E.P. Our Certification courses accrue Professional Development Units (PDUs).

OUR EDUCATION PORTFOLIO INCLUDES:
Corporate Onsite Training - held at your facility, Public Training - held primarily in our Ft. Lauderdale and Dallas Training Centers and our award winning eLearning.

ITSM Academy's robust catalog of ITSM Training includes; Accredited ITIL®, ISO/IEC 20000 and CPDE Training, as well as non-certification Workshops and Clinics, including the Apollo 13 Simulation:

• Accredited ITIL® Foundation

• Accredited ITIL® Version 3 Foundation Bridge

• Accredited ITIL® Capability (V3)

• Accredited ITIL® Practitioner

• Accredited ITIL® Service Manager

• Accredited ITIL® Version 3 Service Manager Bridge

• Accredited ISO/IEC 20000 Foundation

• Accredited ISO/IEC 20000 for Consultants

• Accredited Certified Process Design Engineer

• Visible Ops: The Class

• Apollo 13 - AN ITSM CASE EXPERIENCE™ (Simulation)

• ITIL / ISO / ITSM Workshops - including Awareness

• MOF Essentials

• CobiT Foundation

Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios.  Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.

Publications - www.itsmbookstore.com, a division of ITSM Academy, offers a wide range of IT Service Management and ITIL® books, including the latest itSMF Pocket Guides and translations.

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