Webinar Archives
Three Things Unisys got Right during the Pandemic
May 3rd 2021
Presenter: Weston Morris, Unisys
Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Par
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SRE is a Service Management Framework
Mar 31st 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of
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An Introduction to SIAM
Feb 26th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organ
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The Metrics Of Shift Left
Jan 22nd 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or f
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State of ITSM and... 2021
Jan 8th 2021
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiativ
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