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SRE is a Service Management Framework

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SRE as a Service Management Framework

Complimentary Webinar

Presenter: Jayne Groll, CEO of DevOps Institute

Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of ITIL. This session provides a high level overview of how SRE teams manage traditional ITSM processes such as Service Level, Change, Incident, Capacity and Event Management. The presentation will also look at core SRE principles and the role of the Site Reliability Engineer.

In this webinar, you’ll learn:

  • The history and definition of Site Reliability Engineering 
  • SRE Guiding Principles 
  • The importance of meeting Service Level Objectives
  • SRE guidance for ITSM processes
  • Why toil reduction and an engineering approach is important
  • About the role of the Site Reliability Engineer
  • Details of the SRE Foundation certification
  • Guidance
  • ITSM
  • ITSM Academy
  • ITSM Processes
  • Service Level Agreements
  • Site Reliability Engineer
  • Site Reliability Engineering
  • SLO
  • SRE
  • Toil

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

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“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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