Webinar Archives
The Art & Science of Updating ITIL®
May 17th 2018
Presenters: The AXELOS Team
AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's
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Service Portfolio - Preparing for the Future of your Organization
May 17th 2018
Presenter: Michael Cardinal
The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio
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CSI - Status Quo or Status Whoa?
Mar 14th 2018
Recording (click image below) Slide Deck (click image to the right)
Presenter: Brad Utterback, ITSM Consultant and Trainer
Whoa is often used to "stop" motion. But it is also an i
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State of ITSM and DevOps 2018, with Donna Knapp
Feb 15th 2018
Complimentary Webinar - Thursday, February 15 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Both IT service management (ITSM) and DevOps are at cr
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Introducing ITIL Practitioner, with Donna Knapp
Posted by Eric Montijo on Mar 17th 2016
Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification
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