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ITSM Academy

CSI - Status Quo or Status Whoa?

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Slide Deck

Recording (click image below) Slide Deck (click image to the right) 

Presenter: Brad Utterback, ITSM Consultant and Trainer

Whoa is often used to "stop" motion. But it is also an idiom for something that causes us to pay attention. For example, something that's new, creative and a game changer for the business. Continual Service Improvement is a set of best practices that can help you move off the "status quo" and on to the "status WHOA" by ensuring the service organization grows and changes with the business and ensuring your people are enabled to innovate and create new ways of being effective and efficient.

Please join us as we explore in more detail the benefits of Continual Service Improvement. 

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

If you enjoyed this webinar, you may enjoy these courses:

  • Continual
  • CSI
  • Improvement
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