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ITSM Academy

ITIL 4. The Next Evolution.

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Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author

Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you see in this current evolution of the ITIL framework. 

Interested in learning more about ITIL 4?   

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  • donna
  • Foundation
  • ITIL
  • itil 4
  • itil v4
  • knapp
  • version