Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions
Webinar Presented on: March 21, 2013
The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants in changes that transform the organizational culture not just the organizational chart.
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