It's Not about the Number: Assessing Practice Capabilities Oct 1st 2025 Presenter: Donna Knapp, Content Development Manager, ITSM Academy When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what really matters is starting where you are… and from there, building practices that have the capability to realize value, adapt, and improve over time. That involves looking holistically at all aspects of your practices, at interfacing practices that make it possible to measure performance and improve, and at your organization’s circumstances, needs, and goals. Join Donna for a look at models that can be used to assess the capability of your processes and practice areas, including the ITIL 4 Maturity Model, CMMI, and ISO/IEC 33020. Learn also a ‘DIY’ approach you can use to get started with a self-assessment, and most importantly, how to use the results of your assessment. This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from relatively small, to very large. By attending this webinar, you earn 1 Continuing Professional Development (CPD) point. Download the slide deck #Assessments #CMMI for ITSM #Donna Knapp #ISO/IEC 33020 #IT performance measurement #IT practice self-assessment #IT process maturity #IT service management improvement #ITIL #ITIL 4 Maturity Model #ITIL assessments #ITIL official book 2025 #ITIL webinars #ITSM Academy #ITSM practice capability #organizational transformation in IT #PeopleCert #practice capability assessment #Webinar Facebook Email Print Linkedin