It's Not about the Number: Assessing Practice Capabilities
Oct 1st 2025
Presenter: Donna Knapp, Content Development Manager, ITSM Academy
When organizations talk about assessing process maturity, the conversation often gets stuck on scoring models and numbers. But what really matters is starting where you are… and from there, building practices that have the capability to realize value, adapt, and improve over time. That involves looking holistically at all aspects of your practices, at interfacing practices that make it possible to measure performance and improve, and at your organization’s circumstances, needs, and goals.
Join Donna for a look at models that can be used to assess the capability of your processes and practice areas, including the ITIL 4 Maturity Model, CMMI, and ISO/IEC 33020. Learn also a ‘DIY’ approach you can use to get started with a self-assessment, and most importantly, how to use the results of your assessment. This August, PeopleCert published a new ITIL Official Book. It is a guide to implementation of organizational transformations – from relatively small, to very large.
By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.
- The slide deck will be available the morning of the webinar
- The recording of the session will be available post webinar