CSI - Status Quo or Status Whoa? Mar 14th 2018 Recording (click image below) Slide Deck (click image to the right) Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an i … read more
The Metrics Monster Returns! with Mike Cardinal Jan 18th 2018 Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garde … read more
Using Six Sigma to Drive Service Desk Improvement Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more