Loading... Please wait... 
Categories
Categories
Webinar Archives
Secrets of a ScrumMaster: Agile Practices for the Service Desk with Donna Knapp
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex projects. The session then focuses on specific ways that Scrum and other agile practices can be used to significantly increase the performance of [...]
Cyber Resilience: There's no Time to Waste
The digital age provides all organisations with opportunities to grow and innovate. But it also brings a new world of risk, especially to our most precious information. The information that’s critical to our future success. All organisations are at risk and cyber resilience is no longer a ‘nice to have’. But many organizations continue to [...]
Agile Transformation at the United States Postal Service with Mark Mittelman
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. [...]
Evolving Service Catalogs Start To Support The Broker Approach
Download the: Slide Deck Q&A Report Sample Service Catalog
Tell the Story With Business Value Dashboards with Jeffrey M. Brooks
Download the: Q&A Report
Converting a Budget Deficit Into an Innovation Surplus
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality. [...]
DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance
Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to live at the bleeding edge. Over time champions emerge who seek to spread the word on the benefits of the technology. These visionaries eventually come [...]