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ITSM Academy

An Actionable Approach to Driving Stakeholder Value

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Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar

An Actionable Approach to Driving Stakeholder Value

ITIL v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach to IT becoming a business partner that co-creates value. It covers the customer journey, touchpoints, interactions and so much more. DSV lays the foundation and can influence leaders to create an experience-focused culture. Yet, to make this a reality, it is essential to implement experience level agreements (XLAs) that, aligned with SLAs, help to measure the end-to-end experience. 

Attend this webinar to learn actionable ways to drive stakeholder value by starting an experience journey and transforming the employee and customer experiences.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.