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ITSM Academy

An Actionable Approach to Driving Stakeholder Value

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Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar

An Actionable Approach to Driving Stakeholder Value

ITIL v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach to IT becoming a business partner that co-creates value. It covers the customer journey, touchpoints, interactions and so much more. DSV lays the foundation and can influence leaders to create an experience-focused culture. Yet, to make this a reality, it is essential to implement experience level agreements (XLAs) that, aligned with SLAs, help to measure the end-to-end experience. 

Attend this webinar to learn actionable ways to drive stakeholder value by starting an experience journey and transforming the employee and customer experiences.

  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • Drive Stakeholder Value
  • DSV
  • XLA
  • Employee Experience
  • Employee
  • Experience
  • ITIL
  • Best Practices
  • Experience Level Agreements