CSI - Status Quo or Status Whoa? Mar 14th 2018 Recording (click image below) Slide Deck (click image to the right) Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an i … read more
State of ITSM and DevOps 2018, with Donna Knapp Feb 15th 2018 Complimentary Webinar - Thursday, February 15 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Both IT service management (ITSM) and DevOps are at cr … read more
The Metrics Monster Returns! with Mike Cardinal Jan 18th 2018 Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garde … read more
The ROI of ITSM: Know Your Financial Impact! Nov 15th 2017 Complimentary Webinar - Thursday, November 16 at 11:00 am ET Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet Return on Investment (ROI) is one of the most common and importan … read more
Service Leadership’s 9 Guiding Principles Oct 19th 2017 Complimentary Webinar - Thursday, October 19 at 11:00 am ET Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology … read more