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ITSM Academy

The Metrics Monster Returns! with Mike Cardinal

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Complimentary Webinar - Thursday, January 18th at 11:00 am ET

Presenter: Michael Cardinal, TEK Systems

The monster lurking in the corridors is a problem. This monster is not your garden-variety type of problem. You know the kind; something that a well implemented Problem Management process could deal with and eliminate. No, this creature is of mythical scale. This monster even has a name: metrics.

The problem is really just one of perspective. Mike says the crux of the matter is that the buzz around metrics at many organizations seems to leave out the most important characteristic of doing IT Service Management well. That factor is the customer. In other words, IT Service Management is all about WHO and not WHAT.

Join us as Mike shares valuable information on how to conquer the Metrics Monster.

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