What is ITIL 3

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 ...What is ITIL?

ITIL (formerly the IT Infrastructure Library®) is the most widely adopted framework for IT service management in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services

To see ITIL courses, take a look at the ITIL Campus at ITSM Academy here.