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ITSM Academy

ITIL4

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ITSM Academy has been proudly developing, delivering and licensing ITIL courseware for the last 15 years.  As a Strategic Partner of AXELOS, we are #InTheKnow and ready to go! Let us be your #3to4guides

Register for ITIL 4 Foundation in our Public classroom - already hold your v3? Chat below for your discount code.

HELP US NAVIGATE... Click Here for 1 question survey re: ITIL 4 Courses.  Click Here for survey re: ITIL 3 Courses

Watch the short video about ITIL Island

Since 2003, ITSM Academy has been a leader in Service Management training and education. We are a Global Strategic Partner of AXELOS (the owners of ITIL) and are committed to do all we can to help our entire Alumnus make a smooth transition into this new digital frontier of ITIL 4.  ITIL 4 (scroll down for certification scheme image) retains the best of ITIL v3/2011, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices. 

As you are probably aware, since our inception, ITSM Academy has developed all of our own courseware in-house.  From ITIL v2/v3/2011 Foundation, through Managing Across the Lifecycle, and onto the newest course in the ITIL Scheme - ITIL Practitioner.  

What you may not know, ITSM Academy is also the lead author on many courses - including flagship DevOps Institute (DOI) content; doi-lead-author.png

Independent of DOI, we also are the lead author on the Certified Process Design Engineer (first class August 2008) and Value Stream Mapping Facilitator (first class March 2019). As such, we are uniquely prepared to guide organizations in their continuous improvement efforts, as we transition to ITIL 4 and adapt Service Management practices in support of DevOps and Agile.

#3to4Guides - We've mapped out the answers to the questions we are most frequently answering:

“What’s in ITIL 4?"

ITIL 4 retains the best of ITIL v3/2011, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices. Download "What is ITIL 4" whitepaper.

After I complete ITIL 4 Foundation, what's next?

Later in 2019, AXELOS will release dates for the Managing Professional and Strategic Leader tracks (and we will keep you up to date on that as we are given the go-ahead from AXELOS to share...) As ITIL 4 provides a holistic end-to-end picture that integrates modern practices, such as DevOps, Agile and Lean IT, we have lots of resources - and classes - to help you learn all about these concepts.  

“What does the ITIL 4 certification path look like?”

See diagram below.  During the Q&A of a recent webinar, we walk you through the path - Listen here

“Will there be a ‘library’ still?”

Yes. The Core Guidance – Fundamentals Book will be the first published. Additional ITIL 4 publications will be available late 2019.

“I am certified in ITIL v3, so what do I do?”

Of course, the time and money you’ve invested in your ITIL knowledge is still very meaningful and worthwhile. If you are currently ITIL v3 certified, AXELOS/PEOPLECERT have not built a Foundation bridge class... but ITSM Academy is considering different ways to help Foundation learners "bridge". More details to come.  ITSM Academy will strive to help our entire Alumnus make a smooth transition into this new digital frontier.

The Managing Professional (MP) Transition class will be for learners with 17+ credits.  Almost there?  If so, we've stood up a survey of ITIL 3 Intermediate courses that we are considering putting back onto our public calendar.  Click Here to complete. 

And as always, reach out to your Academy team.  Via info@itsmacademy.com, contact us, chat on our website, social media... we are here and happy to help.

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